Assistant Events Manager

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel's products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach - make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel's achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel's CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders' interest.
• Performs any other duties and responsibilities that may be assigned.

• Bachelor's Degree (preferred): A degree in Hospitality Management, Business Administration, Marketing, or a related field is often preferred. However, relevant experience can sometimes substitute for formal education.
• Event Planning or Sales Experience: Typically, at least 1-3 years of experience in event planning, sales, or hospitality is required. This could include experience as an event coordinator, sales associate, or customer service representative in an event-driven environment.
• Customer Service Skills: Experience in handling client relationships, resolving conflicts, and managing expectations.
• Sales Experience: Proven track record of supporting sales teams, following up on leads, and contributing to meeting sales targets.
• Strong verbal and written communication skills to effectively communicate with clients, vendors, and team members.
• Ability to manage multiple tasks, clients, and events simultaneously while maintaining attention to detail.
• Skilled at creating and maintaining schedules, budgets, and project timelines.
• Sales and Negotiation Skills:

Accor