Customer Service Specialist - VIG TR
Hytech
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Independently manage daily trade investigations, client complaints, and resolution tasks following company SOPs.
- Investigate, resolve, and escalate client complaints with professionalism, applying authorized compensatory actions when appropriate.
- Provide empathetic, clear, and knowledgeable support to clients throughout the complaint process.
- Identify and report patterns or systemic issues from client feedback to improve service delivery and quality control processes.
- Conduct thorough research and draft tailored responses to client inquiries, working autonomously and proactively to improve complaint handling.
- Minimum of 2 years' experience in customer service or complaints handling, preferably with exposure to financial products or trading platforms.
- Exceptional written communication skills in English with strong grammar; spoken English fluency is a plus.
- Ability to handle complex complaints with sound judgment, logical thinking, and composure.
- Strong analytical skills to research issues, identify trends, and propose service improvement actions.
- Capacity to work independently with initiative while collaborating with others as needed.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Training and learning resources.