General Manager - (Car Service )

• Rare opportunity to take full ownership of a core car service business.
• A senior leadership role within a stable yet evolving automotive organization

• Lead and manage overall car service operations across workshops, service centers, and partner locations
• Ensure operational efficiency, service quality, cost control, and consistent customer experience across all sites
• Oversee daily operations including workforce productivity, capacity management, service processes, and turnaround time
• Own full P&L responsibility for the car service business, including revenue growth, margin management, and cost optimization
• Monitor and evaluate operational and financial performance using KPIs, dashboards, and management reports
• Identify performance gaps and drive turnaround initiatives or process improvements where required
• Translate business strategy into clear operational plans and execution roadmaps
• Support expansion initiatives, including new service locations, service formats, and capability upgrades
• Drive innovation and business improvement initiatives to strengthen competitiveness and scalability
• Establish and enforce service standards to ensure high customer satisfaction and brand consistency
• Improve customer journey and retention, focusing on service quality, reliability, and responsiveness
• Resolve critical service or customer escalations effectively and professionally
• Work closely with Sales, Marketing, Supply Chain, Finance, HR, and Aftersales teams to ensure aligned execution
• Enable synergy between service operations and other automotive or mobility business units where applicable
• Lead, coach, and develop functional and site leaders to build a strong, accountable management team
• Establish a performance-driven culture with clear accountability, development plans, and succession

• Strong automotive after-sales leadership experience, with a proven track record managing multi-site car service or workshop operations
• Full P&L ownership capability, including revenue growth, margin control, cost management, and profitability improvement
• Deep operational expertise in workshop efficiency, service processes, capacity planning, and quality management
• Customer-centric mindset, consistently driving service excellence, satisfaction, and long-term customer retention
• Commercial acumen, with the ability to translate strategy into executable plans that deliver measurable business results
• Experience leading transformation, including operational turnaround, performance improvement, or business scaling initiatives
• Ability to build and lead high-performing teams, developing strong managers and fostering accountability and engagement
• Data-driven decision-making skills, using KPIs, performance dashboards, and insights to guide actions and priorities
• Strong stakeholder management skills, able to work effectively with owners, executive leadership, partners, and regulators
• Hands-on, resilient leadership style, comfortable operating in fast-moving, complex, and changing environments
• High integrity and governance mindset, ensuring compliance, risk management, and operational discipline

• High-impact leadership role with direct exposure to executive management and key stakeholders
• Opportunity to drive transformation, improve operations, and leave a visible, lasting impact on the business
• Stable organization with growth ambitions, offering long-term career security and progression potential
• Support for leadership development, including exposure to strategic initiatives and business expansion projects
• Comprehensive benefits package, such as health coverage and executive-level benefits (details shared at later stages)
• Balanced flexibility suited to senior leadership, recognizing the need for autonomy and maturity in how the role is executed
• Professional environment that values accountability, performance, and continuous improvement

Michael Page