Houseman

• Deliver reliable, genuinely caring and timely service.
• Follow the assignment from Housekeeping Supervisor and complete in efficient and effective manner.
• Perform cleaning task in assigned area following standard and ensure all guest supplies are replenished.
• Report all found defects and maintenances jobs immediately.
• Proactively greet, interact, and assist guests in a professional manner.
• Proactively seek to provide refined luxury service ensuring guest satisfaction.
• Clean and maintain guest corridors, public areas, service areas, pantries and stores to be neat and tidy at all time.
• Performs seasonal or special event project work as assigned by the Housekeeping Supervisor.
• Maintain a positive and harmonious relationship with the team and other departments.
• Follow lost and found procedure.
• Ensure uniform and personal appearance are kept clean and professional in accordance to hotel grooming standards.
• Attend training requirement and be proactive to develop skills.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards. Adopt a "See Something, Say Something" mentality.
• Comply with hotel policies and regulations.

• General high school education certification / diploma in Hospitality Management.
• Experiences in a similar position in luxury resort/hotel.
• Outgoing personality with excellent interpersonal skills
• Self-motivator and independent.
• Acute attention to details.
• Understands and respects local cultural, able to adapt to changing environment.
• Personable and pleasant to deal with.
• Discreet, reliable, diplomatic.
• Positive "can do" attitude and flexible approach.
• Good verbal command of English.

Capella Hotels & Resorts