Housekeeping Supervisor

• Responsible for the smooth operation of the floor assigned, ensuring that all duties are fairly distributed to the Housekeeping Attendants.
• Effectively communicate with the Coordinator and Front Office on guest room status to ensure timely room readiness and that all guests' special requests are adhered to.
• Responsible for the performance of the Housekeeping Attendants on the assigned floor by facilitating guest room servicing process and conducting thorough inspection of to ensure highest level of room cleanliness according to the hotel's standards.
• Maximizes operational efficiency by perform floor pantry inventory check on a timely basis to ensure adequate supplies and that equipment are well-maintained in good working condition.
• Ensures that the assigned floor pantry is kept clean and organized at all times. All cleaning equipment, supplies and chemicals are property stored, handled and correctly labelled.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedbacks to improve performance.
• Addresses team members' concerns and suggest initiatives to improve operational efficiency.
• Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
• Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
• Report any issue or damages and breakdowns found on the assigned floors to the Coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately.
• Handle any service 'Glitches' and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
• Establishes and maintains strict compliance to work place safety and security policies set by the hotel.

Capella Hotels & Resorts