Director of Room / Room Division Manager

• Oversee daily operations of the Rooms Division to ensure the highest standards of service and quality
• Lead, train, and motivate Front Office and Housekeeping teams
• Ensure positive guest satisfaction and handle guest feedback and concerns professionally
• Able to handle different situations and guest complaints
• Develop and implement operating procedures and service standards
• Control departmental budgets, costs, and productivity
• Collaborate with other departments to ensure smooth hotel operations
• Ensure compliance with hotel policies, brand standards, and safety regulations

• Proven experience as a senior Rooms Division management role
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• In-depth knowledge of Front Office and Housekeeping operations
• Ability to work under pressure and manage multiple priorities
• Fluency in English (additional languages are an advantage)

• ทำงานสัปดาห์ละ 5 วัน

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