Duty Manager

กรุงเทพฯ
งานประจำ
ฟูลไทม์

5 วันที่ผ่านมา
สมัครด่วน

Company DescriptionNovotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.Job DescriptionLiaise with all departments to ensure smooth and coordinated operations.Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.Ensure efficient and professional check-in and check-out experiences.Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.Supervise and support the Front Office team; conduct daily briefings and monitor service standards.Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.Manage full-house situations and coordinate guest relocations when necessary.Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.Log and report all security incidents and emergencies; ensure safety procedures are followed.Conduct Night Audit processes and ensure compliance with hotel standards.Communicate key operational updates and guest feedback to the Rooms Division Manager.Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.QualificationsPrevious Duty Manager experience, preferably within a hotel environment.Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.Confident and proactive problem-solver with strong conflict resolution abilities.Excellent time management and multitasking skills in a fast-paced service environment.High attention to detail with a genuine commitment to delivering 5-star service.Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.Additional Information

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Novotel