Head of Professional Services, APAC

• Define and execute the regional delivery strategy aligned with global objectives and regional market needs.
• Build, lead, and develop a high-performing, customer-centric delivery and professional services team across key APAC markets.
• Serve as a key member of the APAC leadership team, contributing to regional growth, operational planning, and customer engagement strategy.

• Oversee the successful implementation of SymphonyAI Retail solutions across large enterprise customers, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Champion delivery governance, risk management, and consistent methodology adoption across all projects.
• Drive continuous improvement, leveraging global frameworks and introducing regional best practices tailored to local client needs.

• Act as an executive sponsor for key client engagements, ensuring alignment on objectives, milestones, and success metrics.
• Partner with Sales teams to identify expansion opportunities, renewals, and customer advocacy initiatives.
• Establish trusted advisor relationships with senior client stakeholders, influencing long-term strategic partnerships.

• Own regional professional services P&L, including revenue forecasting, resource planning, utilisation, and margin optimisation.
• Collaborate with Sales to scope, estimate, and propose services engagements that drive both customer and business value.
• Monitor delivery performance through KPIs and operational dashboards, ensuring alignment with global metrics.

• Work closely with Product Management and Engineering to provide client feedback, influencing roadmap priorities and solution enhancements.
• Partner with global delivery peers to ensure consistency, scalability, and knowledge sharing across regions.

• 15+ years of experience in enterprise software delivery, professional services, or consulting, with at least 5 years in a regional leadership role.
• Proven track record delivering complex SaaS or analytics solutions for large retail or CPG enterprises across APAC.
• Deep understanding of retail business processes (merchandising, supply chain, category management, or pricing).
• Strong commercial acumen and experience managing a P&L and multi-country delivery organisation.
• Excellent stakeholder management and communication skills, with the ability to influence C-level executives internally and externally.
• Experience leading distributed and multicultural teams across Asia Pacific.

• Background in AI/ML-driven enterprise platforms, retail technology, or business transformation consulting.
• Experience working in a global matrix organisation.
• MBA or relevant advanced degree.

• Strategic thinker with a hands-on, execution-focused approach.
• Collaborative leader who inspires trust, accountability, and performance.
• Strong sense of ownership and customer advocacy.
• Comfortable operating in fast-paced, evolving environments.

SymphonyAI