Customization Quality Assurance Leader

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Job Location BANGKOK PLANTJob DescriptionOverview of the jobAs a Customization Site Quality Assurance Leader, you will be responsible for developing, implementing and monitoring Quality systems, procedures, and standards for on-going product and initiative delivery. Has direct responsibility for the management of on-site Quality Assurance/Quality Control personnel and product release. Single point of contact for external and internal audits. You will autonomously lead in the implementation and continuous improvement of Quality systems to ensure compliance with both internal policies/ SOP and external regulations. You are also responsible for building QA mastery and expertise within Customization Operations, facilitate and enable partnership with multi-function team to to implement effective work processes, eliminate losses and reduce risk.Your teamYou will be part of customization and product supply team in local market and part of regional Quality Assurance organization. You will report to Thailand Market QA Manager and be located in the Thailand Distribution center office.How success looks like

Zero business interruption due to external regulatory issue/notifications.
Zero External Notification (from Local authorities) on Customization Operations
Zero Significant Quality Incident on Customization Operations
Quality related customer complaint/rejection/return improvement
Right First Time on Artwork and Initiative delivery via customization
Vertical startup for Customization Operation owned supply network design project deliveries
In-market quality issue/crisis management and resolution
Zero critical observation for Internal 3PL (Third Party Logistics) assessment
Contribution to Cost-Cash-Service delivery vs target

Responsibilities of the role

Leads the QA program in local customization site and ensures that customization operations in your area of responsibility operate with the expected level of QA capability inline with company’s policy. Own building the capability building & coaching of your responsible organization and any contracted third party operations and ensure internal policy/procedure or external compliance.
To lead, co-lead or contribute in enabling cost/cash/service delivery of your organization.
Build capability with key partners in Plant, Sales, Customer/Distributor Logistics in driving and enabling on target shelf quality execution in the trade.
Coordinate with Customization key stakeholders on quality related issue resolution and Product disposition to minimize business interruption. Drive swift product disposition decision on Quality related block to minimize non performing inventory.
Partnership with Customization team to ensure Quality element readiness for Customization initiatives, Supplier Selection, Qualification and On-going assessment.
Responsible for Quality Incident, Quality related Customer and Consumer Complaint root cause investigation and CaPA development and closure effectiveness.
Knowledgeable in external regulation. Oversight and liaison with product regulatory team for regulatory compliance in Customization. Responsible to coordinate with key stakeholders to ensure compliance to Halal, ISO, and other Quality-related customization licenses and/or certifications.
Primary QA SPOC to review, approve and provide solutions as needed for all Customization related change management for Customization projects, initiatives, and on-going production.
Build Quality Culture and QA capability for strong Customization foundations, ie qualifying and conducting health assessment, internal audit to ensure existing and new customization have clear action plans to meet the P&G quality systems and business needs.
Responsible for reviewing Quality results, improvement, help needed and drive effective and influential engagement in the Production Supply and SMO LT Quality Council.

Job QualificationsRole Requirements

Bachelor's degree in Science, Engineering fields or supply chain-related with an excellent academic background
1-3 years working experience preferably in QA /QC
Must have proven success from school or work experience of leadership and analytical thinking skills
Curious individuals can make sophisticated decisions using all the available data but are comfortable enough to use their gut feeling and instinct when these are missing.
Strong in communication and proficient in English & Thai.

About usWe produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories, and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.Visit to know more.We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Job Schedule Full timeJob Number R000146803Job Segmentation Entry Level

Procter & Gamble

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