Housekeeping Manager

• Maintain an engaging work environment for Housekeeping team.
• Ensure all guestrooms, public space and back of the house areas are in highest standard of cleanliness and excellence condition.
• Assist with preventive maintenance program by cooperating with concerned departments.
• Maintains strong working relationship with other departments to ensure effective communications for operational issues.
• Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request & complaints using guest service Skills. Exhibiting hospitality while striving to exceed guest expectations.
• Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships, demonstrating outstanding hospitality and problem resolution skills through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Assists in maintaining a highly motivated and trained staff that continually strive for excellence, in service and cleanliness.
• Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
• Monitor labor costs while ensuring effective scheduling and department productivity
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Schedule the inventory counting of departmental equipment, supplies materials, linens and uniforms.
• Maintain respective number of hotel linens to support operation
• Maintain staff uniforms to be adequate
• Interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Establishes and maintains open, collaborative relationships within the team.
• Ensures property policies are administered fairly and consistently.

• 6-10 years' experience with at least three (3) years of experience in a similar position in luxury resort/hotel.
• Diploma or Degree in Hospitality Management or Housekeeping Management.
• Excellent interpersonal skills.
• Motivator and self-starter, capable of handling multi-faceted projects and of working under pressure.
• Acute attention to details.
• Strong technical and people management skills.
• Understands and respects local cultural, able to adapt to changing environment.
• Personable and pleasant to deal with.
• Discreet, reliable, diplomatic.
• Positive "can do" attitude and flexible approach manages with humility.
• High degree of integrity. Strong leadership.
• Nurtures and develops colleagues, encouraging innovation.
• Effective trainer, able to facilitate at all levels.
• Comprehensive knowledge of business needs, financial reporting and productivity requirements
• Computer skills, particularly in the use of Microsoft Office.
• Excellent command in both written and spoken English.

Capella Hotels & Resorts