Technician

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.
• Organize materials, tools and equipment to perform daily assignments.
• Maintain timelines and work schedule in accordance with the preventive maintenance program.
• Check work orders and night report for any problems; make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Perform electrical, plumbing and preventive maintenance work orders.
• Perform general maintenance to guestrooms and public areas.
• Assist electrician, carpenter, plumber and painter in all phases of repair work.
• Assist other engineering personnel as instructed by supervisor in regards to routine and preventive maintenance.
• Maintain cleanliness and organization of the work area to include:

• Inventories
• requisition (receipt and storage)
• trash removal and clean up

• Maintain the proper use, cleaning, maintenance and storage of all tools.
• Handle chemicals for designated uses/surfaces.
• Ensure security of any assigned keys.
• All other duties as required.

Rosewood Hotel Group