Customer Service (E-commerce)

• แชร์
• เก็บงาน
• พิมพ์งาน
• ร้องเรียน

• Assist the sales team in responding to chats. and take care of customers in terms of taking care of claims and other matters that customers want to know, such as warranties, product information, etc.
• Coordinate and receive product claims from customers. To forward it to the technician team for checking.
• Coordinate the return of products to customers in each case.
• Prepare inventory for every platform channel. Send to the warehouse to deliver to customers.
• Coordinate with partners to make documents for exchanging goods between each other
• Coordinate with various teams within the company, such as requesting product stock and preparing documents such as tax invoices, etc.
• Coordinating with transport companies to delivering products (claims / repairs and sending products for promotion)
• Prepare a summary report each week for management. and related teams for the number of products claimed by customers
• Upsell /Cross sell and close sell with end customer by creates and Confirm artwork for all order logo printing

• Bachelor's Degree required.
• Over 1 years of experience in customer service positions is a plus.
• Strong understanding of marketplace and social media operation
• Proficient in Microsoft programs, Excel etc.
• The ability to control emotions effectively
• Good effective conversation skills

• สิทธิการเบิกค่าทันตกรรม
• ทำงานสัปดาห์ละ 5 วัน
• มีเวลาการทำงานที่ยืดหยุ่น
• ประกันชีวิต
• ตามข้อตกลงของบริษัท

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