Client Success Lead
Internet Based Business Group
- จตุจักร, กรุงเทพฯ
- 35,000-40,000 บาท/เดือน
- งานชั่วคราว
- ฟูลไทม์
- แชร์
- เก็บงาน
- พิมพ์งาน
- ร้องเรียน
- Serve as the primary point of contact for a portfolio of customers, building and maintaining strong relationships to ensure customer satisfaction and success
- Understand customer needs and objectives, and work with them to set goals and track progress towards those goals
- Proactively identify opportunities for improvement and make recommendations to customers on how to optimize their use of our products and services
- Serve as an expert on our products and company, providing guidance and training to customers as needed
- Escalate customer issues and concerns to the appropriate team members or departments for resolution
- Monitor customer health metrics and take action to prevent churn
- Collaborate closely with other teams within the organization, such as Sales, Marketing, and Product, to ensure alignment on strategy and execution
- Stay up-to-date on product changes and releases, and communicate those changes to customers
- Help customers get the most value out of our products by conducting regular check-ins and proactively offering assistance
- Generate reports on customer usage and success metrics, and share those reports with relevant stakeholders
- Manage customer onboarding and offboarding processes
- Serve as a champion for the customer, advocating on their behalf internally
- Minimum 1 year work experience as an Account Executive, Junior Project Manager, IT Solution Sales/Pre-sales or relevant role
- Bachelor's degree in business administration, Sales & Marketing, Mass Communications, Computer Sciences, Information Technology or relevant field
- Experience with social monitoring platforms, digital marketing, or creative agency (marketing/advertising) desired.
- Knowledge of terminology, trends and concepts of Data and AI products are desired.
- Proficient in MS Office (Word, PowerPoint, and Excel).
- Demonstrable ability to communicate with multiple stakeholders and able to give presentation is desired.
- ทำงานสัปดาห์ละ 5 วัน
- ตามข้อตกลงของบริษัท
Jobbkk