Senior IT Support Specialist - Regional Tech Leader

• Work with modern IT systems and real enterprise-scale environments.
• Join a dynamic, innovative team impacting users across the region.

• Provide daily technical support to end users and ensure the proper functioning of computers, network equipment, and printers.
• Diagnose and resolve application issues while maintaining and updating technical support documentation.
• Manage IT assets, track inventory, and coordinate with external vendors.
• Maintain and monitor office network infrastructure, IT security systems, and antivirus solutions.
• Perform first-level troubleshooting for scheduled server backups, system monitoring tasks, and routine reporting.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• Upper intermediate English communication skills
• Solid knowledge of computer hardware, software, and operating systems (Windows and macOS)
• Understanding of basic networking concepts such as TCP/IP, IP addressing, LAN, and switching fundamentals
• Experience with Windows Server administration; exposure to Linux servers is an advantage
• Professional certifications (e.g., Microsoft Certified, CCNA) are a plus but not mandatory
• Familiarity with configuring network devices (Cisco equipment preferred)
• Ability to create and maintain documentation, including SOPs and knowledge-base articles
• Eagerness to learn new technologies in a fast-paced environment
• Excellent analytical and troubleshooting abilities

• Competitive salary range.
• Performance bonus to reward your contributions.
• Provident fund and group insurance for financial security.
• Learning budget to support professional development.
• Overtime benefits for additional work hours.

Michael Page