Technical Support Manager

กรุงเทพฯ
งานประจำ
ฟูลไทม์

9 วันที่ผ่านมา

Job SummaryTo provide technical support and capability development for dealer service teams in Laos, ensuring high equipment reliability, effective troubleshooting, and strong service performance in mining operations.Key Responsibilities

Support dealer service teams on technical troubleshooting and complex machine issues
Act as the main contact between factory, regional team, and dealer for technical matters
Ensure proper implementation of service standards and best practices
Monitor machine performance and recommend improvements
Support commissioning, audits, and major repairs/overhauls
Develop dealer capability through training, coaching, and knowledge transfer
Coordinate with Parts team to ensure critical parts availability
Ensure compliance with safety standards and procedures
Provide regular technical reports and performance updates

Competences, Skills & Experience

Strong technical expertise in mining/heavy equipment
8-15 years of experience in field service or technical support
Experience working with dealers or distributors (preferred)
Strong troubleshooting and analytical skills
Good communication skills in English

Key Behaviors

Customer and dealer-focused
Hands-on and problem-solving mindset
Strong ownership and accountability
Collaborative across teams and cultures
Committed to safety and continuous improvement

Why Join This Role

Opportunity to work closely with mining customers and dealer network in Laos
Key role in improving equipment performance and service quality
Exposure to regional and factory technical expertise
Career growth in technical and regional support roles

Location : LaosIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at

Epiroc

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