Customer Care Specialist Pharma

กรุงเทพฯ
งานประจำ
ฟูลไทม์

8 วันที่ผ่านมา
สมัครด่วน

Company DescriptionTogether with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, Pakistan and Australia / New Zealand.We are expanding our Engineering team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.Customer satisfaction is our key goal in our work.Job Description

Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
Support the parts identification with technical teams
Work with the purchasing team and factory to determine prices and delivery time
Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
Monitor the status and control schedule internally and externally to meet timeline
Assist in maintaining correct master data
Document and leverage important customer information across departments
Follow up open quotes and inquiries
Follow up payment
Other assignments related to spare parts department

Qualifications

Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role
Good experience with ERP systems (SAP is preferred) and MS Office
Very good English, both spoken and written. Knowledge of other languages is an advantage
Excellent in Thai communication
Detail-oriented and excellent problem-solving skills
Strong customers orientation
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team environment
Good team player with ability to support colleagues

Syntegon