Project Manager
จีเนียส ซอฟต์ ดูงานทั้งหมด
- บางรัก, กรุงเทพฯ
- งานชั่วคราว
- ฟูลไทม์
- แชร์
- เก็บงาน
- พิมพ์งาน
- ร้องเรียน
- Manage and successfully guide a team of support engineers, senior system engineers and customer service staff
- Supervise and ensure excellence of all services provided at optimized resource coordination
- Regularly conduct staff training and closely supervise the individual progress
- Ensure delivery of 100% reliable and professional preventative IT support and related services
- Develop efficient operational plans for optimization of all customer service processes
- Conduct pre-sales support to the sales team and technical support and advice to clients
- Ensure highest level of customer satisfaction and retention
- Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation
- Closely supervise contractors and monitor customer satisfaction
- Handle customer complaints and major issues successfully
- Investigate and solve complex problems
- Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries
- Bachelor's Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology
- Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services
- Ability to professionally interact with international clients of various nationalities
- Highest level of Customer Service Orientation
- Proactive thinking, excellent planning and coordination skills
- Ability to build trust among all clients through professional expertise and reliable, high quality service
- Enjoy working in an international, intercultural environment that encourages learning & growth
- Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills
- Strong project and time management skills
- Experience contact center environment and data infrastructure is an advantage
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ตามข้อตกลงของบริษัท
Suriyawong, Bangrak, Bangkok,Thailand,10500
แขวงสุริยวงศ์ เขตบางรัก จังหวัดกรุงเทพมหานคร 10500 ประเทศไทย
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