Plant Quality Head

• Develop and ensure Quality Management systems as per regulatory guidelines and quality standards within plant in order to ensure customer satisfaction and business sustainability.

• Develop and sustain Quality culture across the plant.

• Review product quality and implement robust CAPA for system and product Quality improvement.

• Establish review mechanism to constantly upgrade and standardize the process.

• Review of customer quality complaints (includes complaint investigation, root cause analysis and identifying the CAPA).

• Ensure closure of complaint in defined timelines with implementation of CAPA.

• Review the implementation of CAPA for any non compliances to maintain the upkeep of the plant as per regulatory norms.

• Ensure sustainability of QMS (Deviations, Change control, OOS and Incident reporting) with QRM.

• Ensure timely batch release.

• Ensure regulatory compliance, availability of valid Licences and certificates at the plant.

• Ensure availability of customer specific certifications for the plant.

• Handle customer audit independently at the plant and provide support for the team in facing the audit.

• Provide support to the New Product development with QMS & QRM.

• Manage escalations from Plant QA/RA and QC areas and take it to conclusion.

• Responding on Time to relevant stakeholders.

• Identify various Cost Optimization opportunities within the department and provide direction to the team on various Cost Optimization measures.

• Periodic customer visits jointly with the Plant Head for developing customer relations and gathering customer feedback.

• To establish customer complaint CAPA sustenance mechanism.

• Plant Quality monthly reports generation and circulation.

• Review Quality data metrics jointly with the Plant Head, GQA and Global Plant QA QC Head and identify action plan for the same at the plant on a quarterly basis.

• Review of APQR (Annual Product Quality Report), analyse OOT in APQR and impart action on the same.

• Ensure closure of internal and external customer audit points.

• Provide support to internal functions.

• Support new vendor development process by RM/PM testing and evaluation.

• Provide opportunities for people for multitasking and building competent resources.

• Develop second line.

• Bachelor or Master of Engineering or any related fields.

• Background in Food, Pharma, FMCG and Healthcare.

• Good of English

Manpower