ITS Support Engineer (Onsite), IT Services
Amazon ดูงานทั้งหมด
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Candidate must be authorized to work in Thailand without sponsorship.
- 5 days' work week
- Onsite based in our office near Phetchaburi MRT
- Business-level English proficiency required (written and spoken)
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
- Effectively manage and oversee IT asset inventories
- Manage the ticket queue to support fluctuating case counts of trouble tickets, ensuring the customer is consistently updated on next steps through resolution
- Provide on-call support for high severity incidents and act as an escalation point of contact for team
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors to identify continuous innovative improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- Travel between local area buildings as required and occasional travel to other cities may be requiredA day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you're passionate about this role and want to make an impact on a global scale, please apply!About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!Basic Qualifications- At least 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Business-level English proficiency required (written and spoken)
- Working knowledge of DNS, DHCP, and TCP/IP protocols and IP addressing
- Experience with network troubleshooting commands and tools
- Windows administration experience including Group Policy, Active Directory, and LDAP concepts
- Understanding of server infrastructure and RAID configurations
- Experience setting up, taking down and re-locating PC systemsPreferred Qualifications- Bachelor's degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with audiovisual, video conferencing or event support
- Understanding basic concepts of information security
- System troubleshooting and cross-platform interoperability experience
- Knowledge of data encryption and information security best practicesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.