About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.Job DescriptionManages IT Support team to provide day-to-day support to ensure smooth running of computer, network devices, printers as well as support UOB Thai user’s need, area including of Buildings (Robot, Goodwood, Sukhumvit and Software Park), Office and Branch Renovation & Relocation, Installation new Hardware & Software (Security Patches, Hardening)Troubleshoot and resolve application issues, maintain and update technical support documentation / Onsite supportMonitor and track the incidents from open until closure in line with SLAs and quality standardsManage team performance to meet KPI and standard of service mannerDevelop the resolving list, operation manual and training plan to educate to IT Support teamQualifications:Degree in Computer Sciences or Information Technology5 years working experiences in IT support /Infrastructure in big scale companyRequires in depth knowledge of Windows, hardware, software, and networking protocols is essentialStrong analytical and troubleshooting skillsAbility to quickly identify problems and implement solutions with minimal downtimeGood leadership skillGood command of EnglishAdditional RequirementsBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference
