Account Management Associate (IN-Event)

• Help event organizers or client use company IN-Event service in successfully (On-boarding, Negotiating and Coordinating)
• Help define the project scope, goals, and deliverables while assessing risks to ensure timely and successful delivery
• Answer to event organizers' needs and inquiries related to company IN-Event service
• Assist in the negotiation of contracts and agreements, ensuring project requirement details align with current product standardization and client expectations.
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Collaborate with clients to collect detailed project requirements, including artwork assets and copy and ensure that all client-provided assets are suitable for use and meet quality standards prior to implementation in projects.
• Coordinate with internal teams and vendors to implement projects.
• Help define the project scope, goals, and deliverables while assessing risks to ensure timely and successful delivery.
• Monitor system performance during live events, ensuring seamless functionality across all payment terminals and access points.
• Monitor project progress, report on project status and outcomes to stakeholders.
• Provide day-to-day support to our Business and Developer teams to ensure maximum customer satisfaction
• Conduct post-project evaluations to identify lessons learned and opportunities for improvement, sharing findings with the team.
• Work with the Product team to ensure compatibility between RFID systems and third-party services.

• Bachelor's degree in management, communication or related fields
• Excellent communication, interpersonal, and leadership skills.
• Genuinely cares about customer success
• Strong attention to deadlines and project details
• Ability to manage time and prioritization of work tasks
• Excellent in real-time problem-solving and ability to work under pressure
• Service-minded
• Self-motivated and self-learning capability
• Able to work on weekends and holidays (you can take other days off to compensate)

• ประกันสุขภาพ
• ประกันสังคม

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