IT Service Desk 60k

• Provide helpdesk support, resolving first-level user issues and conducting basic troubleshooting.
• Assist staff with installing, configuring, and troubleshooting desktop computers, peripherals, and software within established standards.
• Log and resolve service desk calls, keeping users updated on progress.
• Collaborate with vendor support to resolve technical problems with desktop equipment and software.
• Work with IT support staff from other countries to address user issues as needed.
• Ensure seamless integration of desktop computers with various systems in a multi-layered client-server environment.
• Manage the PC re-image program using Intune.
• Conduct staff training on hardware and software usage.
• Recommend and perform system upgrades when necessary.
• Assist in purchasing, building, and deploying IT hardware and software.
• Maintain IT inventory through hardware and software audits.
• Experience with Azure environment.
• Provide support for Video Conferencing systems
• Customer/user satisfaction reported as the top priority.
• Log 100% of all service requests received from end-users.
• Ensure timely triage, resolution, or assignment of logged tickets.
• Coordinate with Application Owner teams for any service requests beyond the support area.
• Conduct annual software and hardware audits, ensuring completion.
• Ensure complete and successful rollout of equipment and systems.

• Demonstrate passion for customer service, exhibiting traits such as organization, approachability, enthusiasm, resilience, and friendliness.
• Possess strong technical knowledge and skills in Desktop support, considered essential for the role.
• Have experience working in a full Office365 environment, which is also essential.
• Hold a degree or TAFE Diploma in IT, an essential qualification.
• Preferably be a Microsoft Certified Professional, demonstrating strong proficiency.
• Preferably have experience with SCCM/Intune, which is considered advantageous.
• Exhibit excellent communication skills, both written and verbal.
• Display a strong work ethic and willingness to meet job demands.
• Demonstrate logical and clear thinking abilities.
• Excel as an exceptional problem solver, adept at finding solutions effectively.

• Hybrid work
• Great Benefits

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Michael Page