Sales Operations Manager

• Lead the Sales Operations efforts for our customer success team.
• Work cross-functionally with other departments to develop/implement new strategies, training programs, and processes that ensure sales representatives have the necessary skills and knowledge.
• Develop dashboards, tools, and reports to evaluate performance baselines and targets by focus area, teams, and roles.
• Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include sales performance, customer segmentation, sales participation, feature-specific analysis, etc.) to produce data-driven recommendations to enable leadership decisions.
• Provide weekly, monthly, and quarterly reporting and metrics to sales leadership to drive continuous improvement.
• Manage timelines, resources, budgets, and risks to ensure projects are delivered on time and within scope and budget.
• Develop and maintain project documentation, including project plans, status reports, risk management plans, and project retrospectives, and continuously improve project management processes.
• Partner and influence numerous cross-functional stakeholders across the organization, including Product, Marketing, Support, Sales, etc., to ensure best-in-class collaboration across all projects.
• In partnership with other departments, evaluate and implement sales automation tools, customer relationship management (CRM) systems, and other relevant technologies to optimize sales processes.
• Ensure comprehensive planning for systems changes and associated readiness for the Customer Success department.
• Actively participate in business requirement review and refinement for all sales tools.
• Plan, lead, and execute sales initiatives such as campaigns, RPF/RPI, Tenders, Webinars, etc.
• Drive operational excellence and rigor of current processes through documentation, analysis, and identifying opportunities to create efficiency, remove obstacles, or improve processes.
• Work with management to ensure we have comprehensive process documentation for existing and new tools, processes, and policies.
• Design and lead the implementation and standardization of customer success processes and ensure their deliverables are completed on a regular basis.
• Other tasks assigned by CEO and Management.

• Minimum of 4 years related experience
• High proficiency in Hubspot is a must.
• Experience in process design, standardization, and continuous improvement.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong understanding of project management methodologies.
• Experience utilizing quantitative/business intelligence tools (i.e. Metabase, Retool, PowerBI Tableau) is required.
• Results-orientated with a proven track record of flawless execution, high attention to detail, and a strong sense of urgency
• Strong project/program management experience to manage timelines and drive outcomes
• Proven stakeholder management experience including managing multiple partners simultaneously.
• Proven leadership skills in both independent and team environments
• Superb communication skills in English (written and verbal)
• High energy levels, a high degree of integrity, self-motivated, positive attitude, proactive approach to work, confidence
• Demonstrated success in a B2B sales and support environment
• Experience with Atlassian, Notion, and Intercom is a plus.

• Competitive Salary & Loads of opportunities
• More responsibilities & Learn fast and more in a challenging environment
• International work environment
• A pioneering mindset of innovative people around

Manatal