Service and Installation Director (Turnkey project), Bangkok

Monroe Consulting

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Executive recruitment company, Monroe Consulting Group Thailand is recruiting on behalf of an international service and manufacturing company in HVAC and building service industry. Our respected client is seeking a professional with experience in service support and people management. This job is based in Bangkok, Thailand.The Director is responsible for leading, directing, and managing service activities. This role will lead a team to drive deliverables and KPIs to achieve services and operations efficiency. The incumbent will develop and enhance the service organization's capability to support service growth in the SBU.Job Responsibilities
  • Provide functional leadership to the centre of service and installation.
  • Seek opportunities and execute actions to achieve continuous service growth and margin expansion.
  • Build service capability and excellence by creating and leading a focused, team-oriented, and effective group that adds value as business partners to the company by participating actively in developing and integrating the strategic objectives of the organization.
  • Work closely with sales offices to develop service sales and operation standard works, new product offerings/solutions/service packages to drive key service business drivers impacting results. Where appropriate, develop action plans to improve performance.
  • Ability to manage and work closely with sub-contractors and the main contractors to achieve mutual interest.
  • Provide technical knowledge and consultation to designers and construction teams.
  • Lead analysis of service KPIs and business results to develop action plans to close gaps and meet AOP/targets.
  • Provide accurate and meaningful business insights to the leadership team and provide value-added guidance in addition to standard reporting and data compilation required for the business to achieve its objectives
Job Requirements
  • Bachelor's degree in business or engineering. MBA considered a plus.
  • Experience in a company-leading service organization and turnkey project execution.
  • Experience in setting up processes to improve operation excellence.
  • Understand the cultural dynamics in Thailand and other matrix offices. Be skilful to work with cross-culture teams.
  • Strong business acumen and proven track record to partner with business leaders to capture the growth potential and grow the business substantially.
  • Communicates effectively at all levels. Able to translate complex technical issues into plain language for making and influencing reasoned decisions
  • Experience influencing at all levels in the organization and an ability to create a cohesive strategy for change. Capable of influencing others and driving action within a matrix structure.
  • Solid understanding of IT and other business systems (MRP/ERP) in terms of leveraging these systems to enhance functional efficiencies.
  • Capability to manage risk and change, combined with hands-on experience in dealing with an unsettling economic environment in terms of being able to adapt and execute operational strategies accordingly.
  • Strong people management skills with the ability to earn the respect and trust of peers, seniors and subordinates, so as to win their support and cooperation.
  • Fluency in English is required.
  • Ability and willingness to travel

Monroe Consulting