IT Support (Officer - Senior Officer)
Deloitte
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools and in person interactions.
- Assist in the setting up of IT equipment, laptops, IT infrastructure to ensure consistency and reliability.
- Collaborate with IT teams in different countries to address technical issues and implement effective solutions.
- Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
- Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
- Report to the IT manager.
- Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte's success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 1-5 years of working experience in the IT support field or in a related area. New graduates are also welcome.
- Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
- Working Thai and English communication skills.
- Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.