Front Office Manager
Minor International ดูงานทั้งหมด
- ตำบลเกาะพะงัน, อำเภอเกาะพะงัน, จังหวัดสุราษฎร์ธานี
- งานประจำ
- ฟูลไทม์
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms
- Maintaining professional, open and honest communication to assist guests and make accurate bookings
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment
- Minimum 2+ years experience at a supervisor level within a Hotel environment
- Exceptional people management skills, with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts, including weekends and public holidays if required.