Manager, Digital Consulting, MDS Thailand, Vietnam & Cambodia (TVCM)

• BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or related major, preferred.
• 3+ years of experience in digital marketing is required, and experience in hotel or online travel agent is a plus.
• Agency work experience is preferred; primarily in a property services/account services role.
• Fluency in Thai and English language is required for internal/external communications.

• Ensure programs provide a cohesive digital strategy, through the use of search, paid media, and reporting tactic execution.
• Manage and track all program tactics to ensure deliverables are met and executed on time.
• Tracks time against billing and non-billable activities to ensure cost recoverability.
• Build and maintain long-term relationships with new and existing properties through open communication.
• Schedule and lead property discovery and reporting calls throughout the program enrollment period.
• Manage and implement strategic keyword strategy through optimization of on and offsite tactics.
• Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Director when necessary.
• Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.
• Monitors the impact of the program and proactively communicates a change in strategy when necessary.
• Identifies when hotels are up for renewal and proactively solicits re-enrollment.
• Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.
• Meets goals as defined by client satisfaction survey and annual renewal targets.
• Executes general digital support for TVCM Area needs including, marketing campaigns, OTA merchandising, and website updates on various Marriott.com platforms.
• Provides hotel training to support the roll-out of Global Digital products and initiatives.
• Supports region-wide projects and initiatives critical to improving Marriott.com performance.

• Works with internal Marriott Digital Services (MDS) Operations team to guarantee program tactics are executed on time and at a high quality.
• Provides feedback to continually improve work processes and systems that support program execution.
• Solicit feedback from properties to ensure program tactics meet their needs and demands.
• Assists in successfully onboarding and training new employees.
• Actively participates and engages in internal and external special projects to broaden skill set, as appropriate.
• Engages in frequent communication with MDS support teams through established platforms.
• Establishes and maintains complete and up-to-date information on all property status and performance.
• Supports department-wide efforts to improve MDS culture and work environment.
• Attends training and conferences to increase subject matter expertise and deepen skills.
• Actively seeks out opportunities to learn more about the digital industry.

• Attends and participates in all relevant internal and external meetings.
• Informs, updates, and provides information to managers and co-workers in a timely manner.
• Presents ideas, expectations, and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Answers hotel/owner questions as appropriate.
• Performs other reasonable duties as assigned by manager.

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott