Administrative & Operations Assistant

• Contract & Inventory Management: Maintain accurate records of contracts, handover documentation, and inventory status for all listed units.
• Owner Financial Support: Act as the main point of contact for owners regarding rental income, expenses, insurance, and admin funds-handling escalations and sensitive cases with professionalism and empathy.
• Finance Coordination: Liaise between EMB Finance and Banyan Living Finance to ensure smooth financial handovers and reconciliations.
• Cross-functional Communication: Proactively manage communications between Banyan Living, GCS, Appointed Hosts (EMB) and Finance Teams to support service delivery and timely issue resolution.
• ICT Support Liaison: Coordinate ICT-related requests including license and user account setup, database access (TimeShareWare or TSW), and ongoing IT issue resolution.
• EDM & Campaign Coordination: Maintain EDM databases and support the execution of owner-facing campaigns and administrative follow-ups.
• Quality Monitoring & Reporting: Assist in compiling and sharing monthly service quality reports to support ongoing improvement.
• General Administration & Office Operations: Provide day-to-day administrative support, including:
• Handling TAF, EAF, PR/PO and related procurement and expenditure requests
• Managing associate welfare, office supplies, and stationery
• Maintaining general correspondence and filing systems
• Supporting office administration tasks and scheduling as needed

• Strong organizational and administrative skills with high attention to detail
• Proven ability to handle financial documentation and coordinate between finance teams
• Excellent interpersonal and communication skills, with the ability to manage complex owner relations professionally
• Ability to collaborate effectively across departments and manage multiple priorities
• Competency in basic IT systems, databases, and liaising with tech support teams
• Demonstrated ability to work with sensitivity, confidentiality, and a guest-service mindset
• Must have prior experience in hospitality or residential rental operations, with a solid understanding of service standards, guest experience, and owner expectations in a managed property environment

• Bachelors degree in Business Administration, Hospitality, Communications, or a related field

• Minimum 3-5 years in hospitality, residential rental, or property management (required)
• Familiarity with finance documentation and owner/guest support

• Skilled in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Comfortable with system access, basic ICT coordination, and administrative platforms
• Able to use AI tools such as ChatGPT to enhance communication, create professional e-mail, and streamline workflows

• Valid driving license and able to drive as part of job responsibilities

• Fluent in Thai and English
• Chinese language is an advantage

• Adaptable and flexible, able to work in hybrid (office + remote) environments

Laguna Resorts & Hotels