Job Description:Position: Service EngineerDirect report to: Service ManagerKey Responsibilities
Familiar with principles of dealing with majority of company products (e.g. Thermoforming, Tray sealer, etc.)
Provide timely installation, repair and troubleshooting service of general mechanical, electronic and operational aspects of company machines and other 3rd party equipment
Carry out preventative maintenance at customer sites as per service contract requirements and other 3rd party equipment
Response timely to customers request by effectively listening and answering their enquiries accurately with straight-forward communication style
Report customers feedback to superior with accurate information
Identify cross-selling opportunities by understanding customers' needs and forward internally to other departments, e.g. sales team.
Prepare working reports for use within the company or for the customer e.g. service and audit reports.
Assist the sales staff in equipment presentations and technical enquires when necessary
Participate in technical training and meetings as required to ensure skills are in date and appropriate.
Handles other tasks that may be assigned by Management as the need arises.
Required Experience:
Bachelor's degree in Mechatronics engineering or electrical engineering
At least 2 years' experience in machinery service roles in the food and or medical.
Age not over 35 years old
packaging/manufacturing industries with ability to read electrical drawings
TOEIC score at least 450 scores or to achieve this score within 1 year of work.
Preferable related in food/consumer packaging equipment experience including thermoforming, Tray sealer, Chamber machines and MR labelling equipment.
Excellent customer service skills with the ability to communicate at all levels
A clear thinker with the ability to fault find under pressure.
Self- driven, organized, structured, technically versed and proactive personality.
Good written and verbal communication skills in English.
Proficient in using Microsoft Office applications with the advanced Excel and Power Point skills.
Willingness to travel within Thailand and internationally intensively.
