Assistant Outlet Manager

• Assist the Outlet Manager in managing daily outlet operations, ensuring high service standards.
• Supervise, train, and motivate outlet team members to deliver exceptional guest experiences.
• Monitor staff performance, provide feedback, and support career development.
• Ensure efficient staffing, scheduling, and task allocation for smooth service flow.
• Handle guest feedback and complaints with professionalism, ensuring prompt resolution.
• Oversee opening and closing duties of the outlet.
• Monitor stock levels, requisitions, and coordinate with purchasing for supplies.
• Assist in controlling costs, minimizing wastage, and achieving revenue targets.
• Ensure compliance with health, safety, and hygiene standards.
• Support in menu planning, promotions, and service innovations to enhance guest satisfaction.
• Prepare and analyze reports related to sales, costs, and team performance as required.

• Bachelor's degree/diploma in Hospitality Management or related field preferred.
• Previous experience as a Supervisor or Assistant Manager in Food & Beverage.
• Strong knowledge of restaurant operations, service etiquette, and guest relations.
• Excellent leadership, coaching, and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in POS systems and MS Office; additional language skills are an advantage.
• Flexibility to work in shifts, weekends, and holidays.

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