Job PositionJob ResponsibilitiesResponding and managing in a timely manner to IT services issues and requests.Providing technical support and advising across the company, this may be over the phone or in person.Acting as a point of contact for all IT services and issues, assigning work to other team members as appropriate.Installing and configuring computer hardware, software, systems, networks, printers and other IT related devices.Ensuring IT assets are properly managed.Managing ticketing system with standard ITIL approach.Identifying opportunities that can improve efficiency of IT support process.Job QualificationsBachelor's degree or higher in Computer Engineering, Computer Science, Information Technology or related fields.Minimum 2 years' experience in administrative with some knowledge of IT support (PC, Windows, MS office, Network), (New graduate who is a high-potential and seeking for job challenging is also welcome).Experience or knowledge in ITLT would be an advantage.Good understanding of fundamental IT applications and setup i.e. Microsoft office, Active directory, Password policy and so on.Possess of strong interpersonal and influential skills towards peers and stakeholders within and outside team.Possess of strong sense of urgency and quality assurance.Service mind, flexible thinking, learning agility and computer literacy.Fluent in English both written and verbal (Minimum 600 TOEIC score).Goal-Oriented, Unity, Learning, Flexible.
