Client Success Manager/ Project Manager
ADI Group
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Working for ideally +30 projects (Consultation about industry research, market research, Business project) as a Client-facing, especially for high-priority accounts;
- Coordinate with clients and internal teams to ensure the timely delivery of high-quality services;
- Manage project timelines, budgets, and resources;
- Provide updates on project status and milestones.
- On-Project Activation: The client Success Manager is responsible for on-project activation and should provide the best service for high-priority clients;
- In charge of sleeping user activation (or some non-user activation);
- Targeted Clients: Consulting firms, Investment Firms, Corporations and researcher firms.
- Update report daily and allocate resources based on Project priorities;
- Conduct To-Do check daily;
- Lead and motivate project teams;
- Assign tasks based on team resources and monitor team performance;
- Monthly 1on1 and daily catch-up with team members;
- Give constructive feedback and guidance to team members.
- Native Thai or bilingual proficiency;
- Solid experience as an account manager & customer relations manager, and customer success manager, ideally within the management consulting or investment industry or Top headhunting/Recruitment Agencies/ Hospitality;
- Team management experience with ideally 3 members and above;
- KPI-driven and able to work in a fast-paced client cycle;
- Experience in recruitment roles before is a plus advantage;
- Advanced English Comprehensive support from external communication with overseas clients to internal management meetings;
- Client communication & Critical thinking Understand the client's attributes and needs;
- Growth Mindset Want to develop yourself and your skills for further career progression;
- Dynamic Work Planning - Managing your team's time to achieve goals & manage multiple tasks;
- Attention to detail - Delivering a high, professional standard of output and deliverables;
- Autonomous & Responsible - Take ownership of assigned projects and deliver results;
- Critical Thinking, Business Analysis & Research Skills.
- PERKS and BENEFITS
- Team bonding budget & self-learning support up to 1,500 USD /year.
- Seasonal activities and gifts.
- After probation: 14 days of Annual Leave, 8 days of Sick Leave;
- Mandatory and extra Medical/Health Insurance;
- Working location: During 2 month probation, New members are expected to work at the head office in Ho Chi Minh City, after probation will be hybrid between Indonesia/Thai and Vietnam .
- Relocation package : Provision of VISA & work permits; accommodation support
- Access to all of our training resources, covering sales activities and essential professional skills.
- Opportunities for professional development.
- Vibrant and supportive work environment