High Jewelry Manager, Thailand & Vietnam

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Are you passionate about developing talents, building a world-class organization, and making a positive impact to our business?

• Maximize high ticket sales opportunities through intensified clienteling efforts and events participation
• Strengthen and cultivate relationships with new high jewelry customers to meet High Jewelry yearly sales plan
• Optimize all customer engagement opportunities relating to key business initiatives
• Consistently, accurately and appropriately capture all customer data and all actions taken in support of building and developing lasting client relationships
• Work with Client Relations on CRM program for our top Tiffany Registered customers
• Participate with market leaders, store leaders, and Regional High Jewelry Director - South Asia Pacificto define and implement HJ Business Development Strategy
• Develop a strong knowledge of High Jewelry/UHNW Business by market

• Assess local market opportunities to implement effective strategy to prospect right networks to cultivate new high jewelry clients
• Support Private Client team and Client Advisors in building High Jewelry portfolio client list both within the store and outside of the store environment
• Provide weekly report on outreach contacts made to date and any sales update
• Strategize with HJ Community for creating desire, closing sales and managing customer objection
• Planning and organizing of local HJ Events
• To propose individualized treatments tailored to Tiffany various client needs- Be the lead facilitator for all HJ Transfers and Custom Design Orders
• Work with merchandising to select and maximize local HJ assortment

• Motivate and support all Client Advisors but more specifically Private Client Managers and Advisors on all High Jewelry Opportunities
• Partner with Store Leaders, Retail Coach and Retail Learning Manager - South Asia Pacific on High Jewelry Training for Thailand & Vietnam

• General Training (In-store colored stone training, colored stone workshops)
• Event Training (Travelling collections & Overseas Events)
• Making sure CAs have all relevant information accessible in regard to HJ
• Be a source of selling points and competitor analysis
• Creation of material that can facilitate HJ sales (education decks & price lists)
• Plan HJ Target distribution and timely forecast on sale
• Improve HJ capabilities through education and regular coaching of team to cultivate and close sales (Clienteling)
• Provide technical knowledge and clienteling expertise in store and at events to elevate client experience and provide sales support to HJ activators & all other Client Advisors.
• Share knowledge on latest market movements, auction prices, competitor offerings
• Support CA to sell HJ for their first time & grow the population of HJ sales
• Strengthen selling of colored stones

• Represent markets in all High Jewelry related Global meetings/events
• Demonstrates professionalism and champions customer focus as the High Jewelry Ambassador
• Provide feedback on what would help High Jewelry initiatives in these markets

• 5+ years of retail/relevant business development experience in luxury industries preferred
• Possess the passion for Tiffany & Company brand to share knowledge on a range of products, stones, history and services to convey Tiffany & Company heritage and values
• Solid knowledge base on gemstone, jewelry and timepieces
• Driven, energetic and independent. Thrives in meeting new people
• Possess a full understanding of the Thailand and Vietnam marketplace and client demographic, established in HNW client hosting
• Strong negotiation skills with excellent verbal and written communication and interpersonal skills
• Proficient in MS Office, computer knowledge
• Fluent in English & Thai
• Bachelor's degree in business administration, Marketing or equivalent is preferred
• GIA Certification is preferred
• Other Languages is preferred

Tiffany & Co.