Guest Service Representative (Proficiency in Thai - English Speaking)
Minor International
- จังหวัดสุราษฎร์ธานี
- งานประจำ
- ฟูลไทม์
- Be the face of the company in the marketplace at designated work locations.
- Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
- Understand AVC's Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
- Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
- Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
- Complete necessary paperwork for tour bookings generated during your designated shift.
- Call your booked guests the night prior to their preview date to confirm their attendance if required.
- Ensure sufficient collateral is in good condition and working order.
- Ensure your work location is neat and tidy.
- Attend scheduled team meetings.
- Phone Marketing Administration with tour bookings generated during your designated shift.
- Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
- Support the company's marketing strategies.
- Set and review performance goals weekly, monthly, and YTD.
- Respect and interact with your colleagues to maintain a 'one team' ethos.
- Demonstrate a full understanding of AVC's culture and processes.
- Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
- Perform other duties as assigned, which may include business travel. Key Performance Indicators: Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:
- Achievement of tour volume requirements.
- Level of spoken English, and other targeted languages as required.
- Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
- Self-motivation and focus on meeting targets.
- Ability to work well in a five-star environment, ensuring that AVC operational standards are met in relationship to Team Values and Goals.
- Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events. • Demonstrating willingness to seek new knowledge.
- Positive and enthusiastic attitude.
- Excellent verbal and non-verbal communication and listening skills.
- Ability to work independently, as well as being an active team player.
- Ability to multi-task.
- Problem-solving and negotiating abilities.
- Must be willing to work flexible hours, weekends, or holidays if the need arises.