Senior/Lead Quality Assurance Engineer

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Join Amity Accentix (formerly TrueVoice), a Subsidiary of Amity SolutionsAmity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology. Joining Amity Accentix means being part of a team at the forefront of voice tech, where your expertise will help shape the future of AI-driven communication.Explore more about us at:Your Day-to-Day Responsibilities:Lead and coordinate QA activities across voicebot development projects, ensuring product quality and timely deliveryDesign and execute test strategies, test plans, and test cases for voicebot conversation flows, APIs, and system integrationsPerform API, integration, system, and regression testing to validate platform functionality and partner integrationsDevelop and maintain automated test frameworks and scripts to improve test coverage and reduce regression testing timeCollaborate closely with Product, Engineering, and Project teams to clarify requirements, identify risks, and ensure quality throughout the development lifecycleReview defects, perform root cause analysis, and work with developers to resolve issues efficientlyGuide and mentor QA team members, promoting best practices in testing, automation, and quality processesSupport post-release validation and monitoring, ensuring stability and continuous improvement of deployed solutionsRequired Skills & Qualifications:Demonstrated leadership capability, with the ability to guide, mentor, and support QA team members while promoting best practices in quality assuranceStrong sense of ownership and accountability in delivering reliable, high-quality softwareGrowth mindset with the willingness to continuously learn and adopt new technologies and testing approachesSolid understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC)Strong knowledge of software QA methodologies, testing strategies, tools, and quality best practicesHands-on experience in API testing and validation, using tools such as Postman, SOAP UI, or custom scriptsExperience designing, developing, and maintaining automated test frameworks (e.g., Robot Framework, Cypress, Selenium, or Playwright) to improve test coverage and reduce regression testing cyclesFamiliarity with test automation practices within CI/CD pipelinesAbility to collaborate effectively with Product, Engineering, and cross-functional teams to ensure quality across the development lifecycleStrong written and verbal communication skills in Thai and EnglishNice to Have:Experience working with voicebot, chatbot, or conversational AI platformsExperience testing AI-driven, API-based, or integration-heavy systemsWhat's in it for you:

At Amity, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together.

Discover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our .

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