Casework Coordinator

กรุงเทพฯ
งานประจำ
ฟูลไทม์

8 วันที่ผ่านมา
สมัครด่วน

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Casework Coordinator

LikeCasework Coordinator

IJM Thailand
Nonprofits / องค์กรไม่แสวงหาผลกำไร
1583
19 Mar 2026
10 April 2026

Who We AreInternational Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.The NeedFor over 25 years, IJM has pioneered the work to protect vulnerable people from violence. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Casework Coordinator to impart a high level of coordination and cooperation between departments related to forced labor or labor trafficking (FL/LT) cases.This position is based in Bangkok, Thailand, reporting to the Senior Manager, Program Support, with a dotted-line report to the Executive Director in Bangkok. Candidates should be based in Thailand and proficient in Thai.ResponsibilitiesCasework Operations & Coordination:1. Lead logistical and organizational efforts of major casework events and operations, including Multidisciplinary Team Human Trafficking Victim Identification (MDTs), prosecutor interviews, arrest and rescue operations, trial, victim compensation meetings and court-related processes.2. Support the management of case review meetings and briefings with Thai law enforcement, governmental partners and other NGOs, which involves multi-disciplinary coordination across casework teams.3. Assist Casework HODs and Legal & Aftercare team in all tasks and planning during major casework events, operations and case review meetings/briefings.4. Regularly accompany Casework teams in their field trips to provide logistical support, as well as to identify and address gaps including on site problem solving and support needs of each team.5. Assist Survivor Service team in providing crisis support for Potential Victims of Trafficking as needed.6. Occasionally provide case management support to English speaking survivors as needed in Forced Scamming cases.7. Draft casework-related outgoing official letters to relevant government agencies as needed.8. Handle casework-related finance processes including requesting Spend Authorizations and clearing Expense reports on behalf of Legal and Survivor Service teams.Communication:1. Maintain clear and open channels of communication regarding cases between teams, by working closely and communicating frequently with Casework Heads of Departments (HODs).2. Serve as the focal point on case-related communication between IJM Thailand and IJM APAC program offices on all incoming referrals from partner organizations.3. Serve as secondary focal point on case-related communication between IJM Legal team and law enforcement POCs during legal casework events.4. Organize regular casework team meetings as requested by Casework HODs.5. Keep a record of key decisions made and maintain up-to-date meeting notes, following up on action points with individuals as appropriate;6. Work closely with IJM Thailand and Sr. Lead, Communications and Media, FLS Hub to fact-check and verify information on Breaking News Templates, Press Releases and other communications projects post-major casework operations, and corroborate information with relevant Casework staff and translate social media posts to Thai as needed.Documentation, Reporting & Data Management:1. Conduct trainings and onboarding of new Program staff, interns and fellows to the Justice Data Solution (JDS).2. Conduct daily reviews of case updates on all case communication channels and corroborate information across various platforms.3. Facilitate weekly data quality checks of JDS data entry and work proactively with Casework teams to assist their revision process.4. Support , assess and continually improve the data entry practices of the teams, and the quarterly reporting process.5. Continually update internal case trackers and casework documents, and conduct English-Thai translations of said documents when requested.6. Assist Senior Manager, Program Support and Associate, MEL and date in monitoring and verifying all reported Casework Progress Indicators (CPIs) as part of the Quarterly Reporting Process.General tasks:1. Plan for and arrange other inter-departmental meetings whenever necessary.2. Identify opportunities for collaboration between teams and facilitate these.3. Be responsible for handling assigned special casework-related and program support projects.4. Occasionally provide translation for the FOD and HILED during case related meetings with government agencies.5. Assist as secondary driver during Casework operations and events.6. Proof reading of Casework reports and M&E target KPIs before reporting.Requirements:

University degree.
Experience in casework, case management, administration or communication preferred.
Exceptional written and oral communication in English and Thai is required.
High proficiency with Microsoft Office programs, particularly Word, Excel and PowerPoint. Experience with Microsoft Access or other database management programs desirable.
Flexible and willingness to work as requested during urgent case operations and other events that are on weekends on holidays.
No criminal record.

Critical Qualities:

Organization and attention to detail
Strong communication skills
High honesty, integrity, and sound judgment
Ability to prioritize, multi-task, and meet deadlines under pressure
Initiative, leadership skills, and follow-through
Positive attitude and teamwork orientation

Application Process:Please submit your Resume/CV and Cover Letter to apac_recruiting@ijm.org not later than 10 April 2026.Remarks: Only shortlisted candidates will be contacted.IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy and Code of Conduct. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasis to assessing the candidates value congruence and thorough background, police clearance and reference check processes.As a note of clarity, the title of this position is being evaluated along with every title in the organization as we are going through a Job Architecture project and is subject to adjustment.Contact : apac_recruiting@ijm.orgRecent JobsNonprofits / องค์กรไม่แสวงหาผลกำไร

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