Senior Travel Designer

• Engage customers throughout the sales process, utilizing exceptional communication skills to build rapport and understand their travel preferences and requirements.
• Lead, manage, and mentor a team of travel consultants, providing guidance, support, and training to ensure the highest level of service delivery.
• Design bespoke travel experiences tailored to each client's preferences, utilizing your creativity and destination knowledge to craft unique itineraries.
• Collaborate closely with reservations and operations teams to coordinate all aspects of the travel experience, ensuring a seamless and memorable journey for the customer.
• Collect deposits and balances due from clients in accordance with company policies and procedures.
• Maintain strong relationships with clients, providing ongoing support and assistance throughout their travel experience.
• Collaborate and cooperate with various departments as required to ensure efficient operations and excellent customer service delivery.
• Demonstrate a customer-oriented approach and thrive on interacting with clients, addressing their needs and concerns with professionalism and empathy.
• Manage demanding clients and navigate high-pressure situations with composure and efficiency.
• Exhibit a high level of fluency in spoken and written English, communicating effectively with clients and colleagues.
• Utilize your previous experience as a travel consultant and account manager to deliver exceptional service and exceed client expectations.
• Demonstrate strong organizational skills and attention to detail in managing travel arrangements and client communications.

• Previous experience as a travel consultant or in a related role within the travel industry.
• Proven experience in account management and team management, with a track record of success in leading and developing teams.
• Exceptional communication skills, with the ability to engage clients effectively and build strong relationships.
• Creative and innovative approach to travel design, with a passion for exploring new destinations and crafting unique experiences.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Fluency in spoken and written English is essential; additional language skills are advantageous.
• Bachelor's degree or equivalent qualification in hospitality, tourism, or a related field is preferred.

Criterion Asia