Facilitate the onboarding process for new fulfillment sellers and conduct periodic program refreshers to enhance seller understanding of the fulfillment module.
Cultivate relationships with potential sellers through regular meetings and serve as the primary point of contact for fulfillment escalation matters.
Manage the distribution of flash sale slots for fulfillment sellers to increase the number of fulfilled orders by Shopee Warehouse.
Evaluate the quality of inbounded products and offer suggestions to sellers as needed.
Coordinate with sellers and internal teams to facilitate product arrival, stock management, storage reservations, transactions, and payments.
Ensure completion of seller profiles and product details, including UPC, total shelf life, and purchasing price database maintenance.
Manage IB booking to align with inbound forecast plans.
Collaborate with various departments across the organization, such as Finance, Marketing, Supply Chain, and Business Development, to achieve company targets.
Support campaigns or special requirements related to Warehouse management such as Inbound schedule, physical bundle etc.
Address seller inquiries related to the scope of FBS.
Implement action plans to achieve operational improvements and deliver results accordingly.
Provide recommendations and solutions for enhancing the overall FBS procurement process.
Collaborate with sellers to fulfill their specific project requirements, such as seasonal product selling and pre-order initiatives, to drive sales.
Support sellers and the Warehouse team on a daily basis, including data analysis to meet inbound plans.
Requirements :
Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields. A Master's Degree is a plus.
3-5 years of experience as Operations fields or above
Solid knowledge and understanding of purchasing processes, policy, and systems
Great communication, negotiation and interpersonal skills
Strong problem-solver and detail-oriented
Proficiency in Microsoft Office suite.
Proficient in both English and Thai
Ability to analyze data and make data-driven decisions.
Ability to multitask and prioritize tasks effectively.
Knowledge of warehouse management systems is a plus.
About the Team :Service by Shopee (SBS) refers to the comprehensive suite of offerings provided by Shopee, an e-commerce platform, to enhance the experience for both sellers and buyers. Other than that it aims to empower sellers to effectively manage their online businesses and provide buyers with a seamless shopping experience, ultimately fostering trust, loyalty, and growth within the Shopee ecosystem.