Senior Regional IT Onsite Engineer

• Act as a backup for the Helpdesk and provide on-site L1 support to end users.
• Provide exceptional technical support to VIP users.
• Monitor and maintain IT security compliance based on Security Tower and Massaudit reports.
• Manage and control user accounts across Active Directory (AD), Exchange email, and Azure.
• Compile and submit monthly reports on IT security and CMCB deployment status.
• Compile and submit monthly reports on IT security and CMCB deployment status.
• Deliver IT training to end users on various software and hardware applications.
• Diagnose, troubleshoot, and resolve technical issues related to computers, software, printers, and mobile devices.
• Diagnose, troubleshoot, and resolve technical issues related to computers, software, printers, and mobile devices.
• Perform hardware setup/maintenance, software installation, and mobile device management using MDM (Ivanti).
• Monitor and verify USS tickets, ensuring timely resolution according to Service Level Agreements (SLAs).
• Participate actively as a team member in IT service projects.
• Provide on-call support during meetings, events, and conference calls.
• Maintain and support conference systems in meeting rooms.
• Collaborate with L2 and L3 support for escalated technical issues.
• Troubleshoot and resolve issues related to Microsoft 365 products.
• Supervise third-party vendors performing maintenance and renovations of office IT facilities.
• Implement and maintain IT security protocols, ensuring 100% patch updates within your area of responsibility.
• Continuously stay updated on the latest IT trends and technologies. / • Develop and document IT procedures and processes. •
• Perform other duties as assigned by the supervisor.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 2 years of experience in a technical support role, preferably in a similar regional IT onsite capacity.
• Strong understanding of IT infrastructure, encompassing hardware, software, and security principles.
• Excellent problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues.
• Proven experience with IT service desk tools and remote support technologies.
• Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with diverse stakeholders.
• Demonstrated ability to work independently while also thriving in a collaborative team environment.
• Project management skills with a focus on organization and prioritization.
• Strong time management and organizational skills.
• Good in English and the ability to communicate effectively in the local language of the assigned SEA country.
• เงินเดือนตามตกลง (พิจารณาจากประสบการณ์)

• ประกันสังคม

• Permanent employee (พนักงานประจำ)
• ประกันสุขภาพกลุ่ม (IPD / OPD)
• ประกันชีวิต
• เงินโบนัสตามผลงานสูงสุด 1 เดือน
• ตรวจสุขภาพประจำปี
• ค่าทำฟัน ปีละ 1,500 บาท
• ค่าตัดแว่น ปีละ 1,500 บาท

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