Spa Supervisor

• Assist Director of Wellness in Spa operation.
• Provide a warm welcome and offer assistance to every guest coming to the Spa.
• Accurately book, change and cancel spa appointments.
• Ensure that the check-in and payment process is handled in accordance with company policy.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic records as directed.
• Maintain set up and cleanliness of Spa Reception area including retail display, spa consultancy room and reception desk.
• Actively promote and upsell the spa, treatments, services, sessions and retail, as well as membership, fitness programs, promotions and/or discounts available.
• Uphold hygiene standards and follow health and safety regulations.
• Cooperate with and report on administration on any issues arising.
• Apply best practices and be up to date with market trends.

Rosewood Hotel Group