About this rolePosition OverviewWorking within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets.A Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work. Ready to provide guidance and coaching to junior TCs.Responsibilities:Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information.Advise, create outlines and Travel itineraries for Tour operators/ Travel agents.Exhibit expertise in creating and managing complex and combination itineraries.Make quotations/proposals and reconfirm bookings with/for overseas agentsMake reservations with local suppliers and hotels if neededUnderstand about the existing and new products being offered by the company to be better able to fit the client requirementsWork with the Operations team to deliver optimal service to clients on the groundIssue invoices in due time and assist accounting department with regard to paymentEnsure all sales are reported in Tourplan software for your sales reportEnsure EXO standards and Inbound processes are followedLook to improve handling time and productivity by making suggestions on how to simplify or speed up work processesStrive to achieve a high ratio of conversions versus enquiries.Coach and guide the junior staff to help them improve as Travel consultants.Qualifications:Bachelor's Degree in Hospitality, Tourism, Business or other related fieldGood command of written and spoken English is a must. Additional languages (Spanish/ German) are a plus.Minimum 2 years of experience in Inbound Tour Operations or related field.Good attitude, well organized, hardworking, with the ability to work as part of a team.Skills:Affinity with travel industry and knowledge of destination and surrounding countriesAbility to work under pressure in peak season periods within timelineHigh degree of customer service with an eye for detail and presentationStrong organizational skills, ability to work under pressure and to prioritize tasksGood computer literacy (MS Office; Travel related software)Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.If interested, please send your CV and cover letter in English to . Only candidates who meet all the requirements will be considered.
