About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.Guest Service Officer - Korean SpeakingAt Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.About Four Seasons Hotel and Private Residences Bangkok Chao PhrayaWe are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon.Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.About Four SeasonsFounded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.What You Will Be Responsible ForThe Four Seasons Hotel Bangkok is looking for a Guest Service Officer, Speaking Korean. This person must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to Front Office ManagerThis is a highly visible role representing Four Seasons Hotel Bangkok and managing the day to day activities of the Front Office Team.Essential Functions
Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences
Meets and greets arriving and departing guests with the focus on the Korean guests; Provides genuine hospitality and recognition, acts as host/ hostess and work closely with Guest Relations Team
Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information, mainly focus on the Korean guests
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift
Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company
Screens next day movements focusing on important Korean VIPs for special instructions to various departments
Ensures pending follow up action is communicated to the next shift
Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
Performs any other duties as assigned to him/her by management and is also able to work in all shifts
Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Adhere to Four Seasons Hotel’s standards as well as policies and procedures
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
Works harmoniously and professionally with co-workers and direct superior
Candidates must have a firm knowledge of hotel operations. Candidates must speak read and write Korean as well as being fluent in English.Visa and Work Permit sponsorship is available for the role. Only successful candidates will be contacted.What You Will BringCandidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.Previous pre-opening experience is a plusCandidate should hold valid work authorization for ThailandJoin Our TeamJoin a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.What to expect: You will……Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellence
