Senior IT Service Desk Officer (National Position)
International Rescue Committee
- กรุงเทพฯ
- งานตามคอนแทรก
- ฟูลไทม์
- Provide day-to-day support for users across multiple locations in RSC Asia Thailand included onsite support as required for the Prescreening and USCIS activities.
- Install and maintain information systems (hardware and software) to ensure compatibility with existing systems.
- Perform basic system administration tasks, including server operations (Virtual Machines, Active Directory, network connectivity, printing systems, and file share servers).
- Collaborate with the Senior IT Infrastructure Manager to test new software or system schemas before deployment.
- Handle backup solutions, including administering backup applications, managing off-site storage routines, and maintaining backup Standard Operating Procedures (SOPs) for Disaster Recovery Planning.
- Assist with computer part upgrades or replacements to optimize office computer efficiency.
- Manage IT assets (computers, printers, UPS units, etc.) and software licenses.
- Report virus detections, system vulnerabilities, and cyberattacks to the Global IT Service Desk and Senior IT Infrastructure Manager.
External: IT vendors in close coordination with Global Supply Chain teamJob RequirementsEducation and Technical Skills:
- Bachelor degree in IT field or equivalent experience.
- 3+ years of IT experience, preferably in NGO or private company.
- Strong troubleshooting skills in networking, MS applications, and operating systems.
- Experience with hardware deployment/repair and Microsoft Server administration.
- Basic knowledge of networking protocols.
- Customer service orientation and ability to work independently under pressure.
- Strong organizational and communication skills.
- Diplomacy and collaboration skills
- Understanding of cybersecurity principles and best practices.
- Basic knowledge of security frameworks, such as NIST Cyber Security Moderate Baselines, ISO 27001, or CIS Controls.
- Experience in implementing security measures, such as access controls, encryption, and intrusion detection systems.
- Assist in developing SOPs aligned with NIST Cyber Security Moderate Baselines.
- Stay up to date with antivirus software and ensure timely definition updates on client computers and servers.
- At least one IT certification, ITSM, MCDST, MCTS, MCP, MCSE or other certifications (such as ITIL, A+, Network+, Security+, CCNA, or Azure Administrator Associate) highly preferred