End-to-end case ownership: Proactively monitor buyer/seller cases on the Google Sheets case tracker throughout the day; pick up, prioritize, and own cases end-to-end until resolution
Investigate via systems: Pull order and item histories from the WMS (e.g., pick/pack, staging, dispatch scans, inventory movements, returns) to determine facts and next actions.
Coordinate with warehouse ops: Liaise with inbound/outbound, inventory control, returns, and security teams to validate issues and confirm corrective actions.
Timely communication: Provide clear updates and ETAs to the Seller Team; document root cause, action taken, and final resolution in the tracker.
Prevent recurrence: Log trends, raise incident reports where needed, and propose SOP or process improvements to reduce repeat issues.
Daily reporting: Summarize case volumes, SLA performance, aging/backlog, and top causes at end of day; highlight blockers and escalations
Requirements :
Vocational degree and above in any related field
At least 1 year of working experience in warehousing (e-commerce is highly preferred)
New graduate with potential profile is also welcomed
Tools: Confident with Google Sheets (filters, pivot tables, lookups, basic formulas) and WMS navigation (order search, movement history, scan logs).
Ability to work under deadlines and pressure
Good interpersonal, communication and negotiation skills.
Good team player
Able to work in shift and day off
On-site availability: Able to work on-site in Samut Sakhon; willing to support peak periods as needed.
