Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
Manage various salesforce projects, including gathering information, planning, and executing projects.
Formulate and maintain salesforce solution documentation. (e.g. Functional specifications)
Work with the design team to ensure that the most significant business operations are addressed.
Collaborate with development teams for any required customizations or integrations.
Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
Maintain a functional grasp of the business requirements and project solutions.
Be the 2nd tier support the 1st tier admin in consult the solution and provide guidance for end user and, troubleshooting, and maintenance for the connected Salesforce platform.
Develop and maintain main reports and dashboards to support business intelligence and decision-making.
Excellent knowledge of and shown proven expertise with Sales Cloud, Experience Cloud, Marketing cloud and Automotive Cloud would be an advantage.
Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
Collaborate with cross-functional teams to build sustainable applications.
An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
Excellent knowledge of project management methodology such as Scrum, Agile, and technology such as Jira and Confluence.
Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
Responsibilities:#LI-PCQualifications:
Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
2-4 years of work experience in Salesforce solution or Salesforce Admin
Experience in Automotive industry preferred
Minimum Salesforce certified:
Salesforce Administrator (Mandatory)
Sales Cloud Consultant (Mandatory)
Marketing Cloud Consultant (advantage)
Service Cloud Consultant (optional)
Automotive Cloud (advantage)
Bring deep knowledge/skills in technology/non-technology aspects of the platform.
Demonstrated platform proficiency.
Extensive experience in designing solutions for key and/or complex multi-cloud projects.
Accustomed to interaction and involvement with/of the client in each phase of the project
Strong team excellent problem-solving and client-facing skills; ability to quickly process complex information and evolving entrepreneurial skills.
