People Service Desk Analyst (6 months contract/Bangkok-based)
Agoda
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Acting as a point of contact to support employees reporting issues, requesting information, access, or other services in for People team related topics.
- Managing the Help Desk work-queue in a professional and consistent manner that ensures incidents, requests and queries are dealt with efficiently.
- Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and People team members.
- Provide Level 1 support for People Help Desk and escalate to Level 2 teams as appropriate.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support maintaining internal and external knowledge base.
- Delivering support service through multiple channels email, chat, Zendesk, self-service, and automated
- Identify trends and work closely with subject matter experts to suggest improvements
- Customer focused and service oriented - constant customer communication is part of the daily tasks.
- Good problem-solving and communication skills.
- Good English language skills – systems configuration and employee communication are conducted in English primarily.
- Can identify and address gaps in business process workflows.
- Growth mindset.
- Team player, loves working with a diverse team.
- Strong attention to detail and accuracy.
- Sense of humor is a must.
- Any experience in HR/ People functions is a plus, but fresh graduates are welcome.
- Bachelor’s Degree in Human Resources, Business Administration, or related field.
- Fluency in English.
- Experience in a similar position is an advantage.
- Any experience with Zendesk product platform and Workday/HRIS.