Business Analyst Manager

PRTR

Job DescriptionOur client is a major insurance company.Responsibilities

Coordinating with relevant parties for gathering and preparing business and system requirements that are related to the Claim system (CMiC and CMaC), Admin System and ODS data.
Reviewing functional specification documents (FSD) to ensure that FSD is aligned with requirements.
Preparing test plans, test scenarios, and test cases, conducting UAT, check system functionality and UAT results evidence.
Logging defects & clarification, working with both regional & local teams to check all defect statuses.
Preparing supporting documents to help team and users such as UAT guidelines and user manuals. Providing training to users in case of commence to implement the new system module.
Defining UX/UI and providing recommendations for continuing CX improvement and increasing customer satisfaction index.
Tracking, monitoring and updating project progress regularly, including any critical issues to the related Claim Function and responsible regarding ad hoc/ new assignments.
Supporting production in case the user finds an error, and needs help to fix it.

Qualifications

Bachelor's / Master's Degree in Engineering, Computer Science, UX/UI design, or Business Administration or related fields.
Over 3 years' experience as Life-Insurance of claims.
Experience in hands-on implementation of service improvement projects.
Strong analytical skills and conceptual thinking skills.
Critical thinker, detail-oriented and problem-solving skills.
Team player, attention to detail and proactive problem solver.
Knowledge and experience of business improvement principles and methodologies.
Technology savvy and possess a working understanding/experience in SDLC (Software Development Life Cycle), Blackbelt, and Agile concepts.
Excellent organizational and time-management skills with the ability to multi-task and prioritize.
Goal and results-driven.
Coordinate and facilitate meetings and reviews.
Simplify complex issues and workflows.
Strong communication and interpersonal skills are required including the ability to build relationships across functions and vertically.
Good interpersonal skills in both Thai and English.
Technical expertise in UX/UI, data management, data models, database design development, data mining, and segmentation techniques.
Able to work under pressure deadlines.
Experience with Business Intelligence tools.
Familiar with Software such as Microsoft 360, SQL, Microsoft Office and other related claim functions.

Benefits