Technical Field Support (Mechanical/Electrical Engineer)
Kone
- จตุจักร, จตุจักร, กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
- Provide spare part identification support
- Support in proximity stock definition for new LIS
- Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
- Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
- Log all cases to THD tool
- When needed, assign/direct the case to a relevant expert in the organization or escalate to global
- Create knowledge base articles
- Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
- Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract
- Train local technicians during site visits and/or deliver scheduled training sessions
- Co-operate with and provide expertise to local training centers in training courses
- Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
- Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
- COR review / identify units for Clinica visit
- Note: Clinica visits performed by Field Troubleshooter
- Be aware and operate within KONE safety requirements
- Ensure each site follows the global safety processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
- Degree in mechanical or electrical engineer
- 1-2 year experience in engineering but new grads are welcome.
- Holistic knowledge of products and corrective action process.
- Good technical understanding of product and service solutions that meet the customer expectations.
- Takes safety aspects into account and selects environmentally sustainable solutions when possible.
- Willing to travel
- IT literacy, Thai and English communications are required.