Customer Service Team Lead (Call Center)

TDCX ดูงานทั้งหมด

  • ราชเทวี, กรุงเทพฯ
  • งานประจำ
  • ฟูลไทม์
  • 5 วันที่ผ่านมา
เกี่ยวกับเรา#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
Who is TDCX?Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.Visit www.tdcx.com for more info.Customer Service Team Lead (Call Center)รายละเอียดงานรูปแบบงาน : งานประจำจำนวนที่รับ : ไม่ระบุสถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตราชเทวี)เงินเดือน(บาท) : ตามตกลงวันหยุด : ไม่ระบุเวลาทำงาน : ตามที่บริษัทกำหนดเวลาทำงานอื่น : ไม่ระบุหน้าที่ความรับผิดชอบ
  • Provide Knowledge Financial service , consultant , guidance, and career development to members of your team.
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Team management responsibilities for a team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Deliver service to meet client expectation and meet SLA , and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
  • Reduce complaint or negative feedback and meet CSAT_CSAT and QA Score .
คุณสมบัติเพศ : ไม่ระบุอายุ(ปี) : 26 - 40ระดับการศึกษา : ปริญญาตรี ขึ้นไปประสบการณ์(ปี) : 2 - 10 ปีขึ้นไปอื่นๆ : ไม่ระบุคุณสมบัติเพิ่มเติม
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position.
  • Experience leading, inspiring, and motivating others to meet goals and metrics.
  • Possess project and resource management skills.
  • Strong communication and interpersonal skills.
  • Excellent decision making and analytical skills.
  • Excellent verbal and written communication skills in English and the language of supporting market.

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