System Engineer (VoIP)

• Design, configuration, implementation and deployment of contact center cloud solutions.
• Produce and maintain configuration records of customer installation including Architecture, Configuration, Deployment, Maintenance templates, etc.
• Daily operation support and maintenance services. Perform preventive maintenance of telephony systems.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Coordinating and working with vendors, carriers, and related third parties on VoIP infrastructure and trunk services.
• Be the escalation support interface with customers.

• Experience working with VoIP, SIP voice gateway, and related.
• Understanding in contact center domains.

• Strong problem-solving and organization skills.
• Ability to have a flexible work schedule and at times work outside normal business hours to accommodate effective communications with stakeholders.
• Ability to work independently.
• Good command of English and Computer literacy.

360QM